Terms & Conditions

Shipping Policy


1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time, there may be a stock discrepancy and we will not
be able to fulfill all your items at the time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back ordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer

3. Returns

3.1 Return Due To Change Of Mind

Microsupermarket.co.uk will happily accept returns due to change of mind as longas a request to return is received by us within 30 days of receipt of item andare returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required toarrange their own shipping.

Once returns are received and accepted, refunds can take up to 3-5 business days to reach your credit card/bank account, depending on the financial institution.

We will notify you once this has been completed through email.(Microsupermarket.co.uk) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Microsupermarket.co.uk will happily honor any valid warranty claims, provided aclaim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Microsupermarket.co.uk to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a replacement item sent to you (if stock is available)


4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier. We are able to offer
a more specific estimate when you are choosing your faster delivery  at checkout.

4.3 Dispatch Time
Orders are usually dispatched within 2-5 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are not able to change the address.

4.5 P.O. Box Shipping
Microsupermarket.co.uk will ship to P.O. box addresses using postal services
only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.


4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive an confirmation email.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and
Microsupermarket.co.uk encourage you to be aware of these potential costs before
placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Microsupermarket.co.uk at the customers
expense, and the customer will receive a refund for the value of goods paid,
minus the cost of the return shipping. The cost of the initial shipping will not
be refunded.

8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an order
has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please submit an enquiry at
www.microsupermarket.co.uk/contact

Return & Exchange Policy

3. Returns

3.1 Return Due To Change Of Mind

Microsupermarket.co.uk will happily accept returns due to change of mind as longas a request to return is received by us within 30 days of receipt of item andare returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required toarrange their own shipping.

Once returns are received and accepted, refunds can take up to 3-5 business days to reach your credit card/bank account, depending on the financial institution.

We will notify you once this has been completed through email.(Microsupermarket.co.uk) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Microsupermarket.co.uk will happily honor any valid warranty claims, provided aclaim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Microsupermarket.co.uk to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a replacement item sent to you (if stock is available)

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